Nov06

Ensuring the full satisfaction of customers in the North

Assurer la pleine satisfaction des clients dans le Nord

As a manufacturer of stainless steel equipment and process equipment for the industry, the company chooses to continue its growth and innovation momentum in the North.

 

The wisdom of experience & the energy of recovery

 

Robert Bas opens an agency in Lille to ensure the full satisfaction of customers in the North: rich of 26 years of existence on the market of the boilermaking and the piping, the company Robert Bas is today an innovating and singular actor: Based on the mastery of the historical business, the company has developed considerable / incomparable technical expertise.

Its leader Bruno Maingret took over the company in 2014. Since his arrival, he has increased the added value of engineering skills and has deployed in-house design offices. The contribution of global solutions, mastered from design to installation, is proof of the company’s commitment to its customers. Trouble-shooting and maintenance services also reinforce the customer relationship.

The new agency, located in the town of Marcq-en-Barœul, is close to the northwest ring road of the Lille metropolis. It allows easy access to all the South of the region, Dunkirk and Belgium. This strategic position meets our primary criteria: to be closer to our customers and as quickly as possible.

 

Ensuring the full satisfaction of customers in the North

 

The difference of Robert Bas lies in the high skills and the human qualities of his collaborators. Already serving several industrialists in the North of France, the decision was taken to offer them a close contact. The local attractiveness pushes the company to foresee about ten hiring in the 2 years to come.

Amaury Desrousseaux is the new head of the agency Grand Nord and Philippe Roch his collaborator. Both from the Nord-Pas-de-Calais region, they decided to take up the challenge of this new adventure.

For 4 years, the company has been able to increase customer satisfaction by helping them optimize their investment projects. With a solid experience in the business, the new team will extend the development of the business.

An atypical approach in the sector

 

The process integrator company leverages its geographic mobility approach to measure its position in a competitive market. The goal is to develop the versatility of teams and give them the means to meet a growing demand.

Engineers are involved in the search for solutions, with the aim of adjusting the customer’s order as closely as possible to its needs. Several objectives animate them: to increase the performances, to favor the energy savings, to support the decision-makers in their project, etc.

Tip, reflection, invention … their answer is to every project characterized by a technical research and a relevance whose customers testify by their fidelity and their confidence.

“Our loyal customers do not even ask themselves the question, they know that they will be satisfied thanks to efficient services and equipment, in the long term, with specific support. “, say the heads of design offices.

Whether in the agri-food, pharmaceutical, cosmetics, biotechnology, waste treatment or energy industries, the company is breathing new momentum in the supply of customized Process Equipment, Fluid Engineering, Skids, Pilots and Stainless Steel Sets. .

A new range of standard products is currently in the introductory phase, always with the aim of providing flexible and comfortable responses for customers.

 

Key figures

  • 4% of revenue generated for R & D in 2016
  • 2 engineering centers
  • 1 research and development center
  • 7 sales managers, 30 employees
  • 2 locations
  • 26 years of know-how in the areas of expertise and services: Customized Process Equipment, Fluid Engineering, Skids, Drivers, Sets, R & D – innovation, Standard Equipment, Services
  • Sales growth of 30% for 3 years
  • Turnover of more than 6 million euros
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